Contact information
Contact Us
We are a small US-based team and we answer every message ourselves. If something is wrong with your order, tell us and we will fix it.
Customer support
Email: trypawhouse@gmail.com
Response time: within 24 hours, 7 days a week. Most messages are answered much faster during business hours.
Support hours: Monday to Friday, 9:00 AM to 6:00 PM Central Time. Messages sent on weekends and US public holidays are answered the next business day.
What to include in your message
To get your issue resolved on the first reply, please include your order number, the email address used at checkout, and a short description of the problem. If the item arrived damaged or is not working correctly, attach a photo or a short video.
Common requests
- Where is my order? Have your order number ready and we will pull live tracking for you.
- I need to change my address. Email us within 12 hours of ordering and we will update it before the order ships.
- I want to return my order. See our Return & Refund Policy, then email us for a Return Authorization number.
- I bought the 1-Year Coverage plan. See our Warranty Policy and email us to open a claim.
Business details
Paw House
1201 Genelle Dr
Goodlettsville, TN 37072
United States
Please note: this is our business address, not a returns address. Do not ship returns here. Contact us first and we will send you the correct return address along with your Return Authorization number.