Shipping policy

Shipping Policy

Last updated: September 17, 2026

Free shipping on every order

Shipping is free on all Paw House orders within the United States. There is no minimum order value and no hidden handling fee at checkout.

Order processing

Orders are processed within 1 to 2 business days of being placed. Orders placed on weekends or US public holidays are processed on the next business day. You will receive a confirmation email with tracking as soon as your order leaves our fulfillment center.

Delivery times

• Continental United States: 6 to 11 business days after processing.
• Alaska, Hawaii, and US territories: 10 to 16 business days after processing.

Total time from order to doorstep is typically 7 to 13 business days. Delivery estimates are estimates, not guarantees. Carrier delays, weather, and peak seasons such as Black Friday and December can add a few days.

Tracking your order

A tracking number is emailed to you as soon as your order ships. Tracking information can take 24 to 72 hours to become active after you receive it, and there may be quiet stretches between scans while your package is in transit. This is normal. If your tracking has shown no movement at all for 7 business days, email us and we will chase the carrier for you.

Where we ship

We currently ship to all 50 US states, including Alaska and Hawaii. We do not ship to PO boxes or APO/FPO addresses at this time. If you need delivery outside the United States, email us before ordering and we will let you know whether we can arrange it.

Duties, taxes and fees

The price you pay at checkout is the final price. All orders are shipped duty-paid, so you will never be asked for customs charges, import duties, or brokerage fees when your package is delivered. If a carrier ever contacts you asking for a payment to release a Paw House order, do not pay it. Forward the message to us and we will resolve it.

Incorrect addresses

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will correct it before the order ships. Once a package has shipped to an address you supplied, we cannot reroute it, and a package returned to us as undeliverable will be reshipped at your cost.

Lost, stolen, or damaged packages

If tracking shows your order as delivered but you have not received it, check with neighbors and your building, then contact us within 7 days. We will open a claim with the carrier and, where the package cannot be located, send a replacement at no cost to you.

If your order arrives damaged, email us photos of the box and the product within 7 days of delivery and we will ship a replacement free of charge.

Split shipments

If you order more than one item, they may arrive in separate packages on different days. Each package will have its own tracking number.

Questions about your shipment

Email trypawhouse@gmail.com with your order number and we will respond within 24 hours.