Terms of service

Terms of Service

Last updated: September 17, 2026

1. Overview

This website is operated by Paw House. Throughout the site, the terms "we", "us" and "our" refer to Paw House. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including the additional terms and policies referenced here and available by hyperlink.

Please read these Terms of Service carefully before using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

2. Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. Products and pricing

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Product images are for illustration; slight variations in colour or finish may occur.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your computer monitor's display of any colour will be accurate.

4. Accuracy of billing and account information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email address and/or billing address provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to promptly update your account and other information so that we can complete your transactions and contact you as needed.

5. Important notice about your pet's health

Paw House products are consumer grooming and dental-care tools. They are not veterinary medical devices, and nothing on this website constitutes veterinary advice, diagnosis, or treatment.

Our products are intended to support routine at-home dental maintenance between professional visits. They are not a substitute for examination, diagnosis, or treatment by a licensed veterinarian. Always consult your veterinarian before beginning any at-home dental routine, particularly if your dog has gum disease, loose or broken teeth, oral pain, bleeding, an infection, or any underlying health condition.

Discontinue use immediately and contact your veterinarian if your pet shows signs of pain, bleeding, or distress. You are responsible for supervising your pet at all times during use and for following the instructions supplied with the product.

6. Results and testimonials

Testimonials, reviews, and before-and-after images shown on this site reflect individual experiences and are not a guarantee of results. Results vary depending on the animal, the severity and age of the tartar buildup, technique, and how consistently the product is used. Savings figures referencing veterinary cleaning costs are illustrative estimates based on publicly reported averages, not a promise of any particular saving.

7. Returns, refunds and warranty

Purchases are covered by our Return & Refund Policy and, where purchased, our Warranty Policy. Those policies form part of these Terms of Service.

8. Prohibited uses

In addition to other prohibitions set out in the Terms of Service, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform unlawful acts; to infringe upon our intellectual property rights or those of others; to harass, abuse, or discriminate; to submit false or misleading information; to upload or transmit viruses or any other type of malicious code; to collect or track the personal information of others; to spam, phish, or scrape; or to interfere with the security features of the Service.

9. Intellectual property

All content on this site, including text, graphics, logos, images, and product photography, is the property of Paw House or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

10. Third-party links

Certain content, products and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party materials and websites, and we do not warrant or assume any liability for them.

11. Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. Except as expressly stated by us, the Service and all products delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, except those that cannot be excluded under applicable law.

To the fullest extent permitted by law, Paw House shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service or any products procured using the Service. Nothing in these terms limits liability that cannot be limited under applicable law. Where liability cannot be excluded, our liability is limited to the amount you paid for the product in question.

12. Indemnification

You agree to indemnify, defend and hold harmless Paw House and our affiliates, officers, employees and suppliers from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

13. Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed. This does not affect the validity and enforceability of any other remaining provisions.

14. Changes to terms of service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.

15. Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Tennessee, United States.

16. Contact

Questions about the Terms of Service should be sent to trypawhouse@gmail.com.